The reality is that the majority of new business for any accountant is from recommendations from existing clients. I know it’s not as sexy as if we were able to say from social media or via direct message on Twitter…
Category: Tony Talks
If clients don’t listen to your advice
Do you value the advice you give? If the answer is YES do you actually charge for providing the advice? If the answer is NO are you surprised that the client doesn’t act upon the advice or seeks an alternative…
Do clients Interact or talk?
Being in practice means two issues are vitally important to us, namely client acquisition and client retention. Both are vital and both actually involve real people. Existing clients are known to us, we have spoken to them on numerous if…
Out of Office? Get it right
We are all familiar with the ubiquitous “out of office” notification on email addresses and there is no doubt it serves a purpose. If we are on holiday or are likely to be away from the office we can let…
Deliberate Tax Defaulters. It’s not just about the miscreants
Every three months HMRC push out their “Current list of deliberate tax defaulters” which details the name of the miscreant defaulter albeit an individual or a company their published address, the period of the default, the amount of tax and…
New customers only?
Every time an advert quotes a really good price you often see the tag “New customers only” Our initial euphoria is soon dampened by the thought so what happens to us when we become old customers? The answer is obvious…
Are more monitors a help, a gimmick or make things worse?
As a lad you bought a razor to shave and it was a single blade then the new razors came with two blades which suddenly became 3 and now they are up to 5 blades for the closest of shaves,…
Keep your clients close to your chest
You work hard, in fact very hard, to get clients. They simply didn’t just turn up banging on your door the very first day you set up in practice, nor did they email in the first day your website went…
It’s the Cash basis Captain BUT not as we know it
I’ve hijacked a well used phrase known to all Trekkies but it is exactly apposite because we and by we I mean Accountants all know what the cash basis means. Income and Expenses are calculated on an as paid and…
PII – Was there ever a time when it was LESS important
More benefits, more members At the ICPA we represent small practice accountants whenever we can, whether it’s in discussions with HMRC or HM Treasury or at conferences up and down the country (including last month’s Accountex). We recognise how hard…